Communication Resources—Improvement Catalyst Coaching

Using Storytelling to Strengthen Continuous Improvement

What can the Pixar movie “Finding Nemo” teach us about building psychological safety, demonstrating respect for people, and enhancing Lean A3 thinking? More than you might expect.

How Patient Safety Lessons Are Transforming Employee Investigations

Lessons learned from the patient safety movement are influencing an area of business that touches millions of workers around the world: human resources.

Humility Can Save Lives: A Patient’s Perspective

"[Practitioners] need to be in a position to feel and connect with their patient, not just push a prescription. Practitioners are people, and the system is failing all of us."

"Communication is the Vehicle for Building Relationships"

Don Berwick shares why effective communication is essential to earn trust, develop strong relationships, and build will for change.